Refund & Cancellation Policy

This policy applies to every purchase made on catchcard.ai, operated by Leopold McAllister ("we", "us"). It covers Pro subscriptions (monthly and yearly) and one-off credit top-up packs.

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date. This applies to your Pro subscription payment and to credit packs alike, and you do not need to give a reason.

How to request a refund

Refunds are processed by our online reseller and Merchant of Record, Paddle.com. To request one, either:

• go to paddle.net and look up your order using the email address you paid with, or
• email us at support@catchcard.ai with your order reference and we will arrange it with Paddle for you.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, but is usually a few business days.

Cancelling a subscription

You can cancel a Pro subscription at any time from the billing section of your account, or through the Paddle receipt email. Cancellation stops all future charges. Your Pro allowance stays available until the end of the period you have already paid for; after that the account returns to the free plan. Cancelling on its own does not trigger a refund — request one as described above if you are within the 30-day window.

Credits

Purchased top-up credits do not expire. If an AI action fails for a technical reason, the credits it consumed are returned to your balance automatically — this is separate from, and does not affect, your right to a full refund under this policy.

Statutory rights

Nothing in this policy limits any statutory right you have, including the EU/UK right of withdrawal for consumers. Paddle's own refund policy also applies to orders placed through it.

Contact

Questions about a payment or refund: support@catchcard.ai.